CYA - The Basic Rule of Leadership

CYA – The Basic Rule of Leadership

While attending Florida Southern College I took a night class entitled “Industrial Psychology.” The teacher was a retired Vice President of Human Resources for a major international heavy equipment manufacturer. The first day of class he walked into the room, went to the blackboard and wrote in large letters “CYA”. He then told us if we did not learn anything else in his class we would learn what CYA meant.

He went on to explain that in the real world of business this is one of the most important and basic rules to success and survival. Whether you find yourself in a positive or negative position, using CYA gives you an advantage over your competition. In all areas of business you needed to CYA or Cover Your Ass.

Every class after that he wrote CYA on the board and left it up for the entire period. Then he taught the fundamentals of industrial psychology while weaving in his own personal experiences. Throughout the class he referred to the board and ask, "How can you apply CYA to this situation?"

When broken down CYA involves two processes.

1. Documentation
 

2. Follow-up

Documentation

Documentation is simply “put it in writing.” Whether it involves communication or an event, write down what was said and/or what happened. Too often not remembering exactly what happened or what was said results in a totally different outcome than what you expected.

In a conversation what was heard by one party may not be what was said by the other. Often the conversation is held in a noisy or busy area with lots of distractions. Other times the conversation is held while one or both parties are in a hurry and there is no true communication occurring.

To help avoid misunderstanding take notes during the conversation or as soon as possible after the conversation write down what was said. I have always carried a little note pad in my pocket to jot down memory notes to be used later to help retain or recap the conversation. Often when I get a few minutes I will send a note by email to the other party summarizing the conversation. This will also serve a record that we had the conversation.

At times I have kept a business journal or log of my daily activities. This is a great tool for keeping notes on the day’s events and important communications. Several months later if you have to review an event you will be glad you have this information documented.

Another good habit to get into is to save all correspondences in a file. You never know when you may need it. This is one of the great things about email. It is a written record and easy to save.
 
Follow-up

One of the phrases I hate to hear from one of my managers is, “I assumed ….” I was taught very early in my business career the old adage that when you assume, you make an “ass-u-me” and I get very upset when it happens to me. This can easily be avoided by learning to follow-up on events you are involved with.

If you make an assignment don’t assume it will be done, follow-up.

If you have assignments don’t assume you have done it correctly, follow-up.

If you are involved in communication with another person don’t assume there is an understanding of what was said, follow-up.

If you do anything, take the time to follow-up to insure it is done correctly. This extra step in your work process can eliminate a lot of wasted steps in the future.

If you write it, proofread it, another form of follow-up. Years ago I asked my assistant to type a letter to the Vice President of Operations of the company I worked for telling him of the production record that was broken the previous night by our second shift team. She typed it up and brought in for me to sign and I did.

Several days later I got a call from the VP asking if I had read the letter I had signed before I sent it. I learned a big lesson on follow-up that day. I pulled out my copy of the letter and read where she wrote, “The second shift set a new production standard for the operations.” The problem was she had left the “f” out of shift. Needless to say I now read what I sign.

It may sound like you are being paranoid by keeping all of these notes and constantly checking up on people, but it is not. It is a valuable tool to help make you a better leader and manager. It will help you evaluate your past performance and help you make plans for future improvements. By applying CYA in all areas of your work you will reap the benefits.

So, everyday “Cover Your Ass.”

(First published April 2011)




 

Interviewing: Asking the Right Questions – When Yes and No Is Not Enough

Have you ever finished an interview and realized you don’t know any more about the person or event than you did before you started. How would you rate the interview, pass or fail?

Before I realized what I was doing wrong, this happened to me all too often. Whether you are interviewing a new employee candidate, a potential client in real estate, a service provider professional or your children, the type of questions you ask will determine the answers you get.

Early on in my career I learned there is a simple solution to this problem. The key to a successful interview is not to ask “yes or no” questions. Simple, but listen to yourself the next time you interview someone.

If you ask only yes or no questions you will only get yes or no answers. When I am on the other side of the table I have been taught not to provide too much information and I love yes and no questions. All I have to do is answer the question and I have provided the interviewer with exactly what he asked, albeit not what he may have wanted.

Never ask a yes and no question, always ask for more information, opinions, descriptions, explanations, etc.

Let’s look at some examples:

A. Have you ever been terminated or laid off from a job?

B. Explain why you left your last 3 places of employment?

 

A. Do you want to sell your house?

B. Why do you want to sell your house?

 

A. Did you see the accident occur?

B. What did you see happen?

 

A. Can you cut down the tree in my yard?

B. How would you cut down this tree hanging over my house?

 

A. Did you kick your brother?

B. Why did you kick you brother?

 

Even though these are simple examples you can see where in each case the “B” question will provide you with a better picture and more information from which you can form an opinion.

Yes this is a simple solution but as I said earlier listen to the questions you ask and I believe you will be amazed at how many are yes and no questions. I still have to watch myself to avoid this trap and practice it every day. When I do it right it makes my job a lot easier and successful.

 

 

 

 

 

 

 

 

 

 

Advice From My Mentor - Bad Employees



Throughout my career I have had lots of people give me words of advice on how to enhance my career and how to be a better manager. Some of it has gone in one ear and out the other but a lot of the advice has been beneficial and helped my career and management development. Here is one of those great words of wisdom that has stuck with me over the years.

“There is no such thing as a bad employee, only bad supervisors!”

In the 1970’s I was working for Kraft Foods and starting my career in management as a first line supervisor. The plant manager for that facility, Tony, was one of my mentors that I still find myself quoting all the time. This was one of his favorite Tonyism’s, my term for his sayings, that he would tell the supervisors every time they brought up an employee issue.

I remember getting so mad when he said this to me because I had come to him looking for a solution, not to hear how bad of a supervisor I was. Fortunately he was very understanding and would sit and talk me through the issue. I soon came to realize this was his whole point in making the statement, to get me to think and work through the issue.

Over the years I began to understand the deep meaning of the statement and began applying it to my management skill set. There are two broad lessons that can be learned from this statement.

The first is that new employees do not come to work on their first day with the preconceived notion that “I am here to goof-off and cause trouble.” They come to work with high hopes and optimism of doing a fair days work for a fair days wage. They are taught, on the job, how to be a bad employee. No, this is not part of their orientation or part of the supervisor’s training program, but it is there. They learn it from the attitude of other employees and the general work ethic of the facility.

How does this apply to management? When management allows a negative environment to foster in a work place then they are responsible for the outcome, thus it is not due to bad employees but to bad supervision. Address issues and do not let them grow and take root in your organization and you will find you have fewer “bad employees.”

The second lesson to be learned, from this Tonyism, is associated with the first and that is to take action. If an employee starts to have performance issues it is up to the supervisor to address the issue with the employee and not let it continue to grow worse. Most performance issues have a root-cause that may or may not be associated with the job. By addressing the issue early and helping the employee see the problems that are occurring; you may be able to uncover the root-cause and to turn the performance issue around with minimal intervention. One thing I have learned over the years is ignoring issues will not cause them to go away.

Our job as managers is to develop employees and help them achieve their work related goals. By working with our employees we can develop a positive and productive work relationship that will be beneficial to both the employee and the organization. Also, remember it is hard to achieve your goals without the willing and positive support of your staff; they can make or break you.

Throughout the years I have found myself using the same statements that my mentors would say to me in various business situations. Now I have an advantage in that I know they work and have benefits in all areas of business life.

 

 

 

 

 

Dressing for a job Interview - What Not to Do

Go to a job interview with me wearing pants hanging around your knees or a dress and/or blouse that barely covers you; I will not hire you. Yes, I will give you a cursory interview, but you will not get the job. Call me old fashion or even prejudice if you like, but I believe there is a level of business decorum and respect that needs to be maintained in a work place no matter what the level or position. The interview is a way for you to demonstrate your professionalism. For more info get your copy of: How to Find a Job by Larry B. Gray.

 

 

Click here to order your copy of How to Find a Job today from Amazon.

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Preparing for that Big Interview

Finally, it has finally happened! Your stellar resume and cover letter has landed you an interview. Now what? This is the moment you have been waiting for, the moment when you can sell yourself and get that dream job.

A successful interview is divided into two parts: the preparation and the actual interview. Each part requires time and effort.

Remember an interview is a two-way street. Not only are you being interviewed by the company but you are also making a decision if you want to work for them.

Prior to the interview, research the company and learn as much as you can about the following.

- Its history.

- Its Mission Statement and goals.

- Its philosophy about its people, the community and the environment.

- Its products, services and markets.

- Its locations.

This information will help you shape your answers to the interviewer’s questions. It will make you appear really interested in the company and the position.

You also need to research how to be interviewed and what are typical questions asked by potential employers. The internet provides many examples of interview techniques and sample questions. Practice your answers to the basics questions and always mold your answers to fit the employers’ philosophy wherever possible. You will find it easier to answer the hard questions when asked.

Review your resume and be prepared to expound upon each of your bullet points.  Most interviewers will ask you to elaborate on your accomplishments and successes. This is a time for you to brag.

Another key element to the interview is your appearance. Remember the old rule of “Dress for Success.” It is true that most interviewers form a lasting opinion of you in the first few seconds of meeting you based on your appearance. Here are a few tips.

- You need an interview outfit.

- It should be conservative, tasteful and not a fashion statement.

- It should be appropriate to the job level to which you are applying.

* I recommend dressing one level above.

* Business casual will be appropriate for most non-executive job      interviews.

- Wear appropriate shoes.

* Polished and clean.

* No tennis shoes, flops, or casual sandals.

* Depending on the nature of the job, ladies may want to avoid wearing high heels. This is for safety reasons if there is a facility tour.

- Limit jewelry and especially limit cologne.

Arrive on time. Being late is the kiss of death for an interview. If you are running late call and let them know.

Now all you have to do is WOW them with your brilliance.

Order your copy of How to Find a Job by Larry B. Gray today:

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A Supervisor's Paryer

Thirty years ago mom found a copy of a prayer and stitched a needle point from it. She then framed it and sent it to me. Ever since then I have hung this prayer on the wall directly behind my desk as a reminder of what I need to strive for.

A Supervisor’s Prayer

Dear Lord,Please help me ..........
To accept human beings as they are --
not yearn for perfect creatures,
To recognize ability --
and to encourage it,
To understand shortcomings --
and make allowances for them,
To work patiently for improvement --
and not to expect too much too quickly,
To appreciate what people do right --
not just criticize what they do wrong,
To be slow to anger --
and hard to discourage,
To have the hide of an elephant --
and the patience of Job,
In short, Lord, please help me --
be a better Supervisor.

Reduced Price, Re-edit - "How To Find a Job"

After a complete re-edit and proofing I am re-introducing my booklet “How to Find a Job” at the REDUCED price of $3.99 on Amazon. Get your copy today.

I have been coaching a recent college graduate on how to find a job. It is amazing and frustrating to see how unprepared most college graduates are when it comes to finding a job after graduation. But, looking back, so was I.

With the constant change in the way we exchange information and conduct business today it is hard to keep up with all the new tricks to finding jobs. From massive job sites such as Monster and other electronic job bulletin boards, to social media, the landscape of finding a job is constantly changing. Even with this, the simple basic rules still apply and must be followed.

Let’s discuss some of the basics to conducting a job search and landing that perfect job. Some of the information covered will be:
- How to conduct a job search.
- How to write a resume.
- How to write a cover letter.
- How to handle the interview.
- How to follow-up

How To Find A Job - by Larry B. Gray



Over the past several weeks I have been coaching a recent college graduate on how to find a job. It is amazing and frustrating to me at how unprepared most college graduates are when it comes to finding a job after graduation. But, when I think back I was totally unprepared for the realities of looking for a job when I graduated from school.


With the constant change in the way we exchange information and conduct business today it is hard to keep up with all the new tricks to finding jobs. From massive job sites such as Monster and other electronic job bulletin boards, to social media, the landscape of finding a job is constantly changing. Even with this, the simple basic rules still apply and must be adhered to.

Let’s discuss some of the basics to conducting a job search and landing that perfect job. Some of the information that will be covered will be:

- How to conduct a job search.

- How to write a resume.

- How to write a cover letter.

- How to handle the interview.

- How to follow-up

 
Get your copy today at http://www.amazon.com/How-Find-Job-ebook/dp/B0069995C0/ref=sr_1_6?ie=UTF8&qid=1322485081&sr=8-6